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Service Software Engineer

posted Sep 3, 2015, 1:44 AM by ESFAB Global Search

Service Software Engineer needed for a contract opportunity with Yoh's client located in Plano Texas.
Top Skills You Should Possess:
- EMM
- Charging Systems
What You'll Be Doing:
- Responsible for the operations and maintenance of complex customer systems and applications.
- Create and Maintain a stable, efficient, and optimal reporting environment.
- Recommend techniques to improve reporting performance.
- Performing O&M Health checks of MM, Data warehouse system (CRS), Green Plum and reporting environment and making sure it is up-to-date with all the corrections and patches.
- Must ensure all the data loads and batch jobs are completed properly and have integrity every day.
- Support Customers on their problems related to EMM, CRS and its reports.
- Assist Solution Department with technical knowledge of CRS and the whole reporting environment.
- Validation and analysis of Month-End data for customers and making sure all the reports and interfaces are available to them all the time.
- Resolve Trouble Tickets and Change Requests for Reporting
- Provide Customer Support.

What You Need to Bring to the Table:
- Business: Accountable, Customer Oriented Customer Relationship Skills, Ericsson Knowledge, and Risk & Changes/Negotiation.
- Human/Relationship: Acts with Integrity, Adaptable/Flexible, Builds Relationships, Communicates Effectively, Influences Others, Leadership Skills, Positive Attitude, Promotes Empowerment, and Provides Feedback.
- Operations: Change Management, Execution Driven, Operational Efficiency, Performance Oriented and Process Management. 
Technical/Professional:
- Performing O&M Health checks of MM, Data warehouse system (CRS) & Reporting.
- Must have good understanding of storage systems from different vendors like EMC, Oracle, HP.
- Must have experience in maintaining Oracle SUN Servers.
- Broad knowledge of Ericsson products and systems and most importantly Ericsson Charging System.
- Must have good knowledge of databases like Oracle, Greenplum, Postgres.
- Experience in SQL, Perl, Shell Scripting.
- Good knowledge of UNIX and Linux

Apply: ASAP 
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