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Head Support Institutional Client

posted Dec 3, 2010, 4:20 AM by Alex Rad
Location: Switzerland Zurich
Position Type: Permanent

Our Client's Custody Services Centre is looking for a Zurich-office: 

Support Head Institutional Clients 

- Challenging leadership of a department with about 12 employees, has the customer care of sophisticated institutional clients 
- Exciting job as department manager in senior management in a region that is characterized by development and growth 
- Ensuring and developing a premium high-end client support 
- Contact and escalation point for customers and interfaces as well as answering the telephone and written inquiries 
- Participation in customer visits and presentations for new customers 
- Intense, versatile interface maintenance, and coordination activities with front-line units 
- Responsibility for daily operations (quality, processes, etc.) 
- Independent monitoring of compliance with service level 


You offer: 
- Proven, in-depth management experience 
- Very good knowledge of the securities business as well as broad knowledge in banking, ideally good understanding of the front and / or custody environment 
- Business management training or higher banking training 
- Very good German and English (French a plus) 
- Distinct dynamics and performance orientation 
- Independent, motivated and very customer oriented personality 

Please join our group to discuss further with our recruiters: 
http://groups.google.com/group/esfab-financial-careers